VorTalk Privacy Policy
VorTalk is committed to your privacy. We obey all laws and
regulations in the United States applicable to our use and disclosure of your
information. Except as set forth in this Privacy Policy, we will not trade,
sell, or disclose to any third party any form of PII (as defined below) without
your consent and we will not disclose or make available any PII to any third
parties seeking to market third party products without your consent. We have
set forth this Privacy Policy to explain to you how we collect and use
information from our customers who use services and products from VorTalk
("Customers") and from visitors to our web sites and from potential
customers who have communicated, made contact or interacted with VorTalk
("Visitors"), both in connection with online and offline services and
products offered by VorTalk.
Collection of Information
VorTalk shall collect personally identifiable information, including
but not limited to name, physical address, email address, telephone number,
credit card information and other personal information (collectively,
"PII"), from Customers when initiating service and in connection with
the provision or marketing of products and services. VorTalk may collect
PII from Visitors in connection with any visit to our web sites, any
communication about our services and products or other transactions or
interactions with VorTalk.
VorTalk may also collect non-personally identifiable information from
Customers and Visitors regarding usage of our services or our web site
("Non-PII"). Non-PII may include web site pages viewed, time spent
using certain services, demographic data, cookies and other information which
does not specifically identify any one individual.
"Cookies" are pieces of information that may be placed on your
computer by a web site for the purpose of facilitating and enhancing your
communication and interaction with that web site. Many web sites use cookies
for these purposes. We may use cookies to customize your visit to our web sites
and for other purposes to make your visit more convenient or to enable us to
enhance our service.
In addition to our cookies, we may also use clear gifs, web beacons and
third party cookies to improve the performance of our web sites, provide
certain features such as advertising or to anonymously track usage of our web
sites and track the online activity of users. In addition, we may use such
devices in our HTML-based emails to track the usage of such emails in much the
same manner as usage of our web sites is tracked.
You may stop or restrict the placement of cookies on your computer,
including third party cookies, or flush them from your browser by adjusting
your web browser preferences, in which case you may still use our web site, but
it may interfere with some of its functionality.
Anti-Spyware Policy
VorTalk believes that Spyware is a threat to consumer privacy and a
consumer's experience online. Therefore, we forbid any VorTalk employee,
agent, partner, affiliate or contractor from intentionally deploying or using
Spyware (as defined in this policy) on behalf of VorTalk. Spyware refers
to any executable software application that is installed on a user's personal
computer and covertly gathers and transmits PII through the user's Internet
connection without the knowledge or consent of the user. Cookies and web
beacons are not considered Spyware. Spyware may gather PII, such as e-mail
addresses and credit card information, and may even alter personal computer
settings. Intentional use of Spyware by any VorTalk employee, agent,
partner or affiliate on VorTalk's behalf will not be tolerated and will
be considered grounds for dismissal, contract termination and/or loss of
payment.
Use of Information
VorTalk will use PII (1) to market products and services to Customers
and Visitors that VorTalk believes may be of interest to them, (2) to
provide services and products requested by Customers and Visitors and (3) to
enable its vendors and contractors to provide and assist VorTalk in the
marketing and provision of such services and products to VorTalk,
Customers or Visitors. However, we will not share your credit card information
with any third parties unless they are involved in processing payments for
services that you have purchased from VorTalk. VorTalk only works
with partners whom we believe maintain high standards with respect to privacy
and consumer rights.
VorTalk may also use and disclose PII to investigate and help prevent
potentially unlawful activity or activities that threaten the integrity of our
service or network, to investigate fraud or violations of our [LINK TO TOS], as
required by courts or administrative agencies or in connection with a sale, merger
or reorganization of VorTalk's business.
CPNI
In the course of providing services to you, we collect and maintain certain
customer proprietary network information ("CPNI"). CPNI includes the
types of services you currently purchase, related usage and billing information
for those services. We value our relationships with our customers and are
committed to respecting and protecting your CPNI. Accordingly, we do not sell,
trade or share your CPNI, including your calling records outside of VorTalk's
family of companies or with anyone not authorized to offer our products or
services, or to perform functions on our behalf except as authorized by you or
required by law. Generally, we can use your CPNI to offer additional services
to you, and for billing and collections purposes. We can also disclose your
CPNI for legal or regulatory reasons, including in response to subpoenas and
court orders. We can also use CPNI to investigate fraud and to prevent
violation of our Terms of Service and unlawful use of our network, services and
other customers.
Security
VorTalk has invested and deployed a wide variety of technology and
security features to make reasonable efforts to ensure the privacy of
information on its network. In addition, VorTalk has implemented
operations guidelines to ensure Customer and Visitor privacy is safeguarded at
every level of its organization. VorTalk will continue to revise policies
and implement additional security features as new technologies becomes
available. However, no system or service can give a 100% guaranty of security,
especially a service that relies upon the public Internet. Therefore, you
acknowledge the risk that third parties may gain unauthorized access to your
information when using our services.
Communications
VorTalk will not read, listen to or disclose to any third parties
private e-mail, conversations, or other communications that are transmitted
using VorTalk services except as required to ensure proper operation of
services or as otherwise authorized by law.
You should be aware that any PII which you voluntarily include and transmit
through publicly accessible forums (i.e., such as chat rooms, blogs, instant
messages, listservs) may be viewed and used by anyone with access to such forums.
VorTalk is unable to control such uses of your PII, and by using such
services you assume the risk that the PII provided by you may be viewed and
used by third parties.
Account Information
Subject to certain security requirements, VorTalk will do its best to
honor requests from Customers for account information, for example, name,
address, company, or billing information. The Customer is responsible for
ensuring that the information on file with VorTalk is current and
accurate.
Children's Privacy Policy
VorTalk does not sell products or services for purchase by children.
VorTalk does not knowingly solicit or collect PII from children or
teenagers under the age of eighteen. If you believe that a minor has disclosed
PII to VorTalk, please report this to us.
VorTalk Spam Policy
VorTalk has zero tolerance for spam. Spam complaints will be dealt
with seriously and can result in losing VorTalk privileges.
Third Party Web Sites and Services
Our service may contain links to other web sites and services not maintained
by VorTalk. In addition, other web sites and services may also reference
or link to VorTalk. We encourage you to be aware when you leave our
service, or surf the Internet, and to read the privacy statements of each and
every web site and service that you visit. We do not endorse, screen or
approve, and are not responsible for the privacy practices or the content of,
such other web sites and services.
VorTalk does not assume any liability for third parties that have been
provided with information as permitted by this Privacy Policy or who have
collected information as permitted by this Privacy Policy (such as advertisers
using third party cookies).
Opt-out Policy
If you do not want your PII used by VorTalk for any direct marketing
purposes, then you may opt-out of such disclosures by calling us at
[SUPPORT_NUMBER].
However, we are not responsible for removing your PII from the lists of any
third party who has previously been provided your information in accordance
with this policy. Since VorTalk must use a Customer's PII in order to
provide them with VorTalk services, Customers cannot opt-out of all uses
of their PII unless they cancel their service.
Changes to policy
We reserve the right, at our discretion, to change, modify, add, or remove
portions from this policy at any time by posting such changes here. You should
review this policy regularly for changes, and can easily see if changes have
been made by checking the Effective Date below. However, if at any time in the
future we plan to use PII in a way that differs from this policy, we will post
such changes here and provide you the opportunity to opt-out of such differing
uses. Your continued use following the posting of any changes to this policy
means you accept such changes.
Terms of Service
For Customers, this Privacy Policy is subject to the VorTalk Terms of
Service or other agreements between you and VorTalk. If you are a
Customer, please refer to the Terms of Service or such other agreements
regarding certain rights and limitations with respect to your use of
VorTalk's services.
United States of America
Our service is maintained in the United States of America. By using our
services, you authorize the export of PII to the USA and its storage and use as
specified in this policy.
Effective Date
This Privacy Policy was last updated on Jan 31st, 2008.
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